Frequently Asked Questions

Yes, the PryzmIQ Home Inspection App is a web-based application, meaning it is accessible on both iOS and Android devices without the need for downloading or installation.

The PryzmIQ Home Inspection App does not require a login. To access the inspection, the policyholder must verify their home address and enable geo-location on their device. If you're having trouble, ensure that you are using the correct link provided in the inspection request, your device’s location services are enabled, and you have a stable internet connection. If issues persist, try refreshing the page or using a different web browser. For further assistance, contact PryzmIQ Support at support@pryzmiq.com | 888-580-7050 .

The PryzmIQ Inspection App must be accessed and completed on a mobile or tablet device. Since the inspection requires capturing and submitting photos in real-time, a smartphone or tablet with a working camera is necessary.

If the PryzmIQ Home Inspection App crashes or isn’t working properly, try the following steps:

• Refresh the Page – Close and reopen your web browser, then access the app link again.
• Check Your Internet Connection – Ensure you have a stable Wi-Fi or mobile data connection.
• Enable Location Services – The app requires geo-location to verify your home address. Make sure location services are enabled on your device.
• Try a Different Browser – Use an updated version of Chrome, Safari, or another supported browser.
• Restart Your Device – A quick restart may resolve performance issues.
• Clear Browser Cache – If the issue persists, try clearing your browser’s cache and reloading the app.

If problems continue, contact PryzmIQ Support at support@pryzmiq.com | 888-580-7050.

To upload photos and submit your inspection in the PryzmIQ Home Inspection App, follow the in-app instructions carefully. The app will guide you through capturing the required external and internal photos of your home. Once you take each photo, it will automatically sync to the PryzmIQ platform in real time for instant viewing by the insurer. After completing all required steps, review your submission and follow the final prompts to confirm and submit your inspection. No additional uploads are needed, as the system updates instantly.

Yes, you can pause and resume your inspection at any time within the 14-day active link period. The PryzmIQ Home Inspection App allows policyholders to start and stop their inspection as needed, so you don’t have to complete it in one session.

Once you have completed all required steps in the PryzmIQ Home Inspection App and submitted your inspection, you will receive an on-screen confirmation. Additionally, an email will be sent to you confirming that your inspection has been successfully submitted.

PryzmIQ is a web-based application that doesn’t require installation. Because it runs in your browser, it needs to request permissions (like camera or microphone access) each time you use it, depending on your browser’s security settings.

You may have accidentally selected “Do Not Allow” when the app requested access to your phone’s camera. To resolve this, go into your device’s browser or system settings and manually enable camera access for PryzmIQ.

PryzmIQ strongly advises against anyone completing an inspection to climb onto or into crawl spaces, attics, or roofs.

Policy holders are provided a visual representations within the inspection app for each required photo.

Only photos are required at this time, however you will need to approve access to the device's camera and microphone for inspection purposes.

Depending on the risk size, typically an inspection completed by the policy holder will take 30-45 minutes to complete. However, a guided inspection appointment is scheduled for 60 minutes.

Yes, if your home has damages, you should still complete the inspection. Submitting your inspection, even with existing damages, ensures that your insurer has accurate information about your property. Failing to complete the inspection may result in policy cancellation due to an "Unable to Complete" status. If there are damages, document them clearly in your photos, as this helps your insurer assess the condition of your home and determine any next steps.

Within the PryzmIQ Home Inspection App, photos can be retaken at the time they are captured, but they must be corrected before the inspection is submitted. Once submitted, changes cannot be made.

Additionally, PryzmIQ will not allow inspections to be submitted without all required photos, ensuring that your inspection is complete. If you realize an error after submission, contact your insurance provider for further guidance.

After submitting your inspection through the PryzmIQ Home Inspection App, you will receive multiple confirmations to verify that it was received and processed:

• In-App Confirmation – Once you submit your inspection, you will see a confirmation message within the PryzmIQ app.
• Email Notification – You will receive an email confirming that your inspection has been successfully submitted.
• Carrier Review Notification – You will receive a follow-up notification when PryzmIQ has passed your photos to your insurance carrier for review.
• Final Approval & Inspection Report – Once your carrier has reviewed and approved your inspection, both you and your agent will receive an email notification regarding the inspection outcome. This email will include a custom inspection report detailing any adverse conditions noted during the review.

If you do not receive these confirmations, check your spam folder or contact your insurance provider for assistance.

Yes, at anytime you can request a field inspection by contacting your carrier's inspection review team.

Yes, your guided inspection appointment can be scheduled through the provided link or by contacting support.

Yes, you can reschedule your guided inspection if needed, but it must be done before the original appointment time.

If you miss your appointment, you will need to reschedule as soon as possible to avoid delays in your inspection review.

Ensure your mobile device or tablet is charged and is connected to a stable internet connection.
Make sure you are at the inspection location and have good lighting.
Prior to beginning your appointment, please verify all policy attributes and provide answers to verification questions within the inspection app.

Please contact your carrier to request an extension.

PryzmIQ ensures the security of your personal information through strict data protection measures, including:

• Limited Access – Only PryzmIQ internal employees and your insurance carrier have access to your home inspection data. No third parties can view your photos or personal details.
• Secure Transmission – All data is encrypted during transmission to protect it from unauthorized access.
• Confidential Storage – Your inspection information is securely stored and managed in compliance with industry security standards.
• Privacy Compliance – PryzmIQ follows strict data protection policies to ensure your personal information remains confidential and is only used for insurance assessment purposes.

These measures help safeguard your information throughout the home inspection process.

Access to your home inspection data is strictly limited to PryzmIQ internal employees and your insurance carrier. No other third parties have access to your photos or personal information.

No, your photos and data will not be shared with any third parties. Access to your home inspection information is strictly limited to PryzmIQ internal employees and your insurance carrier for review and policy assessment purposes.

Once photos are submitted to PryzmIQ, the QA process could take up to 24 hours to verify and approve for carrier review.

Yes, you will be notified once the inspection passes from QA to your carrier for review and once your carrier has reviewed the completed inspection.

Yes, you can request a copy of your inspection report once the carrier has completed their review or find this report within your policy profile in your carrier’s portal.

If a photo is rejected, you'll receive an email identifying the rejected photo and the reason. You’ll have 5 days to retake and resubmit the photo for review.

Depending on your carrier's requirements, an inspection may be required during the renewal process.

You can contact PryzmIQ support by email support@pryzmiq.com or by calling 888-580-7050.

Agents receive a notification when an insured completes their inspection and can track the submission status.

Yes, agents can track inspection progress in real-time through the carrier's platform or by receiving status updates.

Yes, if an insured disagrees with their inspection results, they can dispute the findings by contacting their carrier and providing additional information if needed.